Question 1

How do I track my order?

Accepted Answer

You can track your order status in real-time by logging in and visiting My Orders. Alternatively, if you checked out as a guest or have your Order ID, use our dedicated Track Order page by entering your Order ID and checkout email.

Question 2

Can I cancel or modify my order?

Accepted Answer

Yes! You can request cancellation for your order within 12 hours of placing it, provided it hasn't been dispatched yet. Visit My Orders to cancel. Once an order is packed or shipped, normal return/exchange procedures apply after delivery.

Question 3

What should I do if I didn't receive an order confirmation?

Accepted Answer

Order confirmation emails are sent automatically after checkout. Please check your Spam or Promotions folder. If you still don't see it, log in to check your account email under Account or contact our team via our Contact Page.

Question 4

What payment methods are supported on PICKSY?

Accepted Answer

We accept 100% secure online payments processed via Razorpay (UPI, Google Pay, PhonePe, Credit Cards, Debit Cards, Net Banking) as well as Cash on Delivery (COD).

Question 5

How does Cash on Delivery (COD) work?

Accepted Answer

For COD orders, PICKSY operates a split-payment model: a ₹99 online token is paid during checkout to confirm your order and prevent bogus orders, and the remaining order balance is paid directly to the courier agent upon delivery.

Question 6

Is my payment information safe and secure?

Accepted Answer

Absolutely! All online transactions are processed through Razorpay's PCI-DSS compliant payment gateway with bank-grade 256-bit encryption. PICKSY never stores your card PINs or CVV credentials.

Question 7

Do you offer free shipping across India?

Accepted Answer

Yes! We offer FREE shipping on all orders nationwide across India with zero hidden delivery costs.

Question 8

How long will it take for my package to arrive?

Accepted Answer

Orders are processed and dispatched within 24-48 hours. Estimated delivery times are generally 10 to 14 business days depending on your location and pin code.

Question 9

Which courier partners do you use?

Accepted Answer

We partner with India's top logistics providers (including Shiprocket, Delhivery, BlueDart, and Xpressbees) to ensure speedy, safe delivery to your doorstep.

Question 10

What is PICKSY's return & replacement policy?

Accepted Answer

We offer a hassle-free 3-day return and replacement policy for sizing issues, manufacturing defects, or damaged items upon delivery. Products must be unused, unwashed, and in original condition with tags attached.

Question 11

What if my item arrives damaged or defective?

Accepted Answer

If your package looks tampered with or damaged upon arrival, take clear photos/unboxing video and report it within 3 days via our Contact Page or email trypicksy@gmail.com. We'll send a free replacement immediately!

Question 12

When and how will I receive my refund?

Accepted Answer

Once a returned item passes quality inspection, refunds for prepaid orders are credited back to your original payment method within 3-5 business days. For COD orders, refunds are issued via UPI/Bank Transfer.

Question 13

How do I choose the correct size?

Accepted Answer

Check the size chart available on every product page. Most of our streetwear tops and tees feature an oversized relaxed fit—if you prefer a regular fitted style, we recommend sizing down.

Question 14

How should I wash and care for my PICKSY clothes?

Accepted Answer

To preserve print quality and fabric texture: machine wash cold inside out with like colors, do not bleach, tumble dry low, and do not iron directly over printed graphics.

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